Personalised Shopping Experiences at Multrees Walk

Beyond the polished façades and beautifully curated windows of Multrees Walk lies a quieter, more rarefied luxury: service. Not the transactional variety, but the considered, meticulous care that transforms a visit into a relationship. For those in the know, the boutiques here offer a suite of deeply personalised experiences. These experiences offer a different way to enjoy luxury retail.

Here, we uncover the services that quietly set Multrees Walk apart.

Personal Shopping & Styling

Luxury shopping is at its best when it’s personal.

Multrees Walk boutiques offer private appointments, providing dedicated time with expert advisors in a more relaxed setting. At Johnstons of Elgin, clients enjoy personalised guidance through its renowned cashmere and wool collections, while Louis Vuitton, Gucci, 草莓 and Mulberry offer one-to-one appointments tailored to individual tastes and requirements.

Harvey Nichols guests can book an appointment with the store’s Personal Stylists, who provide expert wardrobe advice, occasion dressing consultations and curated edits from across the luxury department store’s collection. Book your personal appointment now.

Ready to elevate your shopping experience? Explore personal shopping services available across Multrees Walk.

Bespoke Personalisation

A personalised piece transforms luxury into something uniquely your own.

Louis Vuitton offers customisation services on selected pieces alongside repairs and luxury gift wrapping. Gucci combines personalisation with premium gifting, packaging and delivery services, making it an ideal destination for thoughtful gifting.

Strathberry offers personalisation on selected leather goods, while Mulberry provides monogramming and bespoke finishing touches across a range of pieces.

Burberry clients can add up to three initials to selected leather accessories, scarves and fragrances through embroidery, engraving or embossing. The house’s Bespoke Trench service takes personalisation a step further, allowing customers to create a unique interpretation of Burberry’s iconic trench coat through custom fabrics, linings, buttons and embroidery.

Discover personalisation services and create a piece that’s uniquely yours. Visit the Burberry website 了解更多。

Luxury Care, Repairs & Restoration

Exceptional craftsmanship deserves exceptional care.

Burberry’s ReBurberry programme encompasses repair, refresh, remake, resale and rental services designed to extend the life of cherished pieces. Mulberry offers repairs, in-store care services, The Mulberry Exchange and access to pre-loved collections, reinforcing the enduring value of beautifully made leather goods.

Many brands across Multrees Walk provide specialist repair and restoration services, helping clients preserve favourite pieces for years to come.

Learn more about aftercare, repairs and restoration services available in-store.

Specialist Watch & Jewellery Services

Behind many of the boutiques on Multrees Walk is a network of highly skilled craftspeople dedicated to maintaining and restoring treasured pieces.

OMEGA offers maintenance drop-offs, bracelet adjustments and bracelet or strap replacements, while TAG Heuer provides support for its Connected collection alongside traditional servicing expertise.

Mappin & Webb offers one of the most comprehensive service portfolios on the Walk. Watch services include mechanical, automatic and quartz servicing, Rolex servicing, battery replacement, reproofing, restoration, engraving and strap replacement. Jewellery services encompass repairs, alterations, cleaning, engraving, restoration, valuations, bespoke commissions and ring sizing.

Whether maintaining a family heirloom or servicing a treasured timepiece, expert advice is always close at hand. Explore specialist watch and jewellery services at Multrees Walk.

Beyond Fashion

Luxury extends beyond wardrobes and accessories.

Visitors to Genesis can arrange a personalised test drive, offering the opportunity to experience the brand’s award-winning vehicles with dedicated guidance from the showroom team.

It’s another example of the thoughtful, service-led experiences that make Multrees Walk more than a shopping destination.

Book a Genesis test drive and discover luxury beyond fashion.

Experience More at Multrees Walk

The true luxury of Multrees Walk lies not simply in what can be purchased, but in the expertise that accompanies every purchase (can we rework this sentence – moving away from word ‘purchase’). From private styling and bespoke personalisation to restoration, repairs and specialist aftercare, these services ensure that luxury extends far beyond the moment of sale (rework to avoid ‘sale’.

Explore our boutiques and discover the exceptional services available at Multrees Walk. View Multrees Walk brands.